What should I do if I can't access my account and it seems deleted?
Learn how to recover a deleted account and regain access to your valuable information and data with our helpful guide.
Written by Charlene Acosta
Updated at December 12th, 2025
Table of Contents
If you're unable to log in and it appears your account may have been deleted or removed, don’t worry — this can usually be resolved quickly.
Steps to take:
✅ If you are not the admin:
Please contact your school or organization’s yearbook admin. They can re-invite you or add you back as a user in the system.
✅ If you are the admin:
Please reach out to your Entourage Account Manager for assistance. They can help verify your account status and restore access if needed. We have a tech support number at: 888-926-6571 ext. 2